Shipping policy
Shipping Policy
General Information
Orders are dispatched within 2 business days and are typically delivered within 3–7 business days.
All prices and transactions on our website are processed in Australian Dollars (AUD), and we accept major credit cards.
Australian Shipping
- A flat shipping fee of $16 AUD applies to orders within Australia for purchases under $100 AUD.
- Orders over $100 AUD qualify for free shipping within Australia.
We use Australia Post Express for shipping. Delivery is generally next business day within the Australia Post Express network, including most Australian capital cities, metro areas, and Perth CBD.
For some Western Australia and Northern Territory locations, Express delivery may take up to 3 business days.
International Shipping
We ship internationally using DHL Express.
International shipping costs are calculated based on:
- Package weight
- Destination country
For international shipping quotes, please contact us at:
Once international orders are confirmed:
- Orders are dispatched within 2 business days
- Customers will receive a tracking number via email
Tracking & Delivery
Once your order has been shipped, you will receive tracking information to monitor your delivery.
Customers are responsible for:
- Providing accurate shipping details
- Monitoring tracking updates
- Being available to receive deliveries
Unclaimed or Returned Orders
If an order is returned to us because it was unclaimed or delivery could not be completed:
- Refunds will not be issued
- Customers may request reshipment by covering the additional shipping costs
Shipping Delays
While we aim to deliver orders within estimated timeframes, delays may occur due to:
- Courier disruptions
- Public holidays
- Customs processing
- Weather conditions
- High seasonal demand
Relglow is not responsible for delays caused by shipping carriers or customs authorities.
Contact Information
For any shipping-related questions, please contact:
Email: info@relglow.com.au
Phone: (+61) 421 777 954