Refund policy
Refund Policy
Returns & Refunds
This is the Refund and Return Policy of Relglow online shop and applies where you make a purchase online from relglow.com.au. You can return any damaged or incorrect item for a refund within 30 days of receiving your original order.
The Relglow Team must authorise all returns via the Support Email.
Full Refund for Item
If the items you received were incorrect, damaged, missing, or not as described, you will receive a full refund for that item.
Change of Mind / Exchange
Please choose carefully as refunds or exchanges are not provided where you have simply changed your mind, made a wrong selection, or found the goods cheaper elsewhere. We recommend carefully reviewing your order before proceeding with checkout.
Goods Damaged in Transit
If any goods arrive damaged, please email info@relglow.com.au as soon as possible. Relglow will arrange for the damaged goods to be returned and will either replace the goods or refund the purchase price.
Damaged goods must be returned in the condition received, including all original packaging and accessories.
Policy Overview
- All returns must be authorised by the Relglow Team via email.
- Our refund policy lasts 30 days from the date of purchase.
- To complete your return, proof of purchase is required.
- Customers are required to send pictures of any defects before refunds or exchanges can be processed.
- Do not send your purchase back to the manufacturer.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1. Authorisation
Before returning your product, please contact us at:
We will provide you with the return instructions and details.
2. Shipping
Once your return has been authorised:
- Customers are responsible for paying the shipping costs for returning items.
- Shipping costs are non-refundable.
- If a refund is approved, return shipping costs may be deducted from the refund amount.
- Delivery times for exchanged products may vary depending on your location.
- For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
3. Refunds (If Applicable)
Once your return is received and inspected:
- We will notify you by email that we have received your returned item.
- We will also notify you whether your refund has been approved or rejected.
- If approved, your refund will be processed and automatically applied to your original payment method within 14 business days.
4. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds may take time to appear.
If you have completed all these steps and still have not received your refund, please contact:
Unclaimed Orders
Customers are responsible for monitoring tracking information and being available to receive deliveries.
If an order is unclaimed and returned to us after failed delivery attempts, Relglow does not offer refunds or replacements. However, we can resend the order if the customer agrees to cover the additional postage costs.